048 — Cristina Samoila, The Queen Bee of Productivity, on How to Make More Money With Way Less Time

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- Hey, busy business people.

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I am here today with the queen
bee of productivity herself,

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Cristina Samoila, hopefully
I said that right,

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from BeeProductive and we're
gonna get to pick her brain

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on business processes and productivity

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and how to make lots more
money with way less time.

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So let's go.

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(upbeat music)

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Okay, so Cristina, the
first thing I wanna ask,

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what is productivity?

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- It's actually surprising
how many people ask me

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how to be more productive, but
actually nobody has, I don't,

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I think you're the first person

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who has ever asked me
what productivity is.

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Everybody just asks me
how to be more productive.

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And the way I view
productivity is kind of like

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in relation to busyness,

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because a lot of people confuse the two

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and they feel like as long as

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you're constantly doing something

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and you're working on something,

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then you're productive right?

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Well, in my mind,

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productivity relates back
to your strategic goals.

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So if you have put the
thought and the time

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into developing goals, strategic goals,

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for where you wanna take your
company or your business,

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or even your personal
life in the next week,

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month, quarter, whatever,

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as long as the things that
are on your action item list,

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match and like, progress
the goals that you set,

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then you're being productive.

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If you are working on,
constantly working on stuff

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that has nothing to do

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with what you eventually wanna achieve

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at the end of the week or of the month,

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then you are just being busy.

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So I think that's kind of how
I would make the distinction

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between the two.

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Does that make sense?

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- Yeah, I think that makes
a lot of sense and I,

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one of the ways that you help
people be more productive

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is through processes.

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So it's like speak to that a little bit.

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Like what are processes?

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How do they like weave into our business?

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Why are they important?

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- So processes are those things

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that help us be more profitable.

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Like that is the top end,

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very best goal for building processes.

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And it's kind of like your,

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kind of like your recipes

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inside of your restaurant a little bit.

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So like if you had a restaurant
business and you know,

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you had your employees just
running all over each other

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and you didn't know
whether to tell somebody

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to go clean a table or go cook the food

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or nobody knows what they were doing,

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then it means you have a
lack of a lack of processes

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in your systems.

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If nobody other than you can cook

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because you don't have your
recipes documented anywhere

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and all, they all live
inside of your head,

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that means you've got a lack of processes

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and standard operating
procedures and all of that.

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But I feel like a lot
of people tend to jump

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straight through like in
the bottom line and be like,

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oh yeah, I need standard
operating procedures for example,

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or automations for example.

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And actually the first ever process

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that you should really
look at in your business

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relates back to what we
were talking about before,

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strategic planning.

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You cannot build processes around anything

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because you're gonna end
up building processes

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for the wrong things if you
don't first have a process

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for deciding what things
you wanna work on.

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So to make sure that
all of your yeah, yeah,

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so to make sure that all of your processes

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actually support you moving
in a certain direction,

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you have to have a process
for how to set the direction.

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- Yeah, I know that's one of the things

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that you're actually
helping me with right now

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is making sure that we have some form

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of like planning mechanism in place

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'cause I do like the
digital marketer stuff

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and I have the scalable stuff

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and I have all these things that are like,

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this is how you should run your business,

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but then you have to sit
down and actually do them.

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And it's like,

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you have to actually do the work

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for like your quarterly
planning and your like big three

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and then breaking that
down into action steps

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and getting those
delegated out to the team

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and then like, it's a lot.

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And just having a process

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for how all of that is gonna happen,

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how the meetings are gonna happen,

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how the workflow's gonna happen
and then it's just helpful.

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- How are you gonna track
progress towards the goal?

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- Which I know is one of the things

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that I've kind of sucked at historically

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and you've been fixing
with amazing dashboards

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that I just got to see
one of 'em yesterday.

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That's just like all the things,

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all the business data is on the dashboards

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and it is absolutely fantastic
and I am in love with it.

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I mean, it's just, it's really cool

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seeing all the different stuff.

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So I know there's like,

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even thinking through all the processes

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that you've helped us put together

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and I know some of the biggest ones

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are when you're bringing on new employees

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or you're bringing on new clients, like,

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can you speak to those
processes a little bit?

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And like some of the things,
most people are, you know,

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A, screwing up and B, should be doing.

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- Yeah, for sure.

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Well actually, so the onboarding process,

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whether it's for new clients
or for new employees is,

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and I think fortunately the
one that is asked for the most,

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so out of everybody that I've talked to,

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everybody has kind of asked me for this

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in one form of another or another.

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So I wanna congratulate and yeah,

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everybody who puts
active thought into this

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because I feel like the biggest mistake

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that people tend to make
is to think that, you know,

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once you've made the
hire, the work kind of,

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your work as an employer has stopped

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or like once you bring the
client, then yay, you're done.

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You have the client they've paid done.

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Like, no, the work is just starting.

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And if you don't have a plan,
and a repeatable plan at that,

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then you won't get consistent
results and that's what

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the onboarding of clients
and employees alike

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is supposed to do.

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First shorten the amount of time

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that they need in order
to like become profitable.

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So like on an employee,

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you wanna get them
onboarded and fully trained

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as soon as possible so that
they can get you a return

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on your investment as soon as possible.

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So that is the goal there.

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With your clients,

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you wanna get the work
done as soon as possible

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so that your employees are,

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your employee's time is freed up.

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They get, your client gets
to see results and you know,

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the fastest your client will see results

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from your services the happier they'll be.

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The more they will recommend you forward

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and so on and so forth

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and the faster you're able
to deliver your service,

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the more you're gonna be
able to get more clients

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and more clients and more
clients and scale and grow.

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So as long as people put a lot,

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put the right amount of thought

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and importance on onboarding,

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I feel like that's gonna
help them grow a lot.

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- Well, I mean, a lot of
those sounded connected too,

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because it's like once
you talked about a process

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for bringing on a new employee
or bringing on a new client

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and now you have to go
and deliver the work,

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there's a ton of processes and SOPs

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and things that have to be
put into place for that.

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I mean, you have to
communicate with the client.

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You have to keep educating the client.

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You wanna make sure that there's processes

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for what upselling the
client or cross-selling them

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into other services.

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If it's a project,

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what about when the project is done

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and now it's time to offboard the client

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or an employees leaving, it's
time to offboard the employee

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and make sure that transition
as smooth as possible.

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Like you just, like if
you're thinking about that

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in terms of dollar signs,

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as you look through all the
different pieces that you said,

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it's like, it's the difference between

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a project that's supposed
to take six weeks

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taking six weeks or
couple months, you know,

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like being something that doesn't get done

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for like three months
and the cost and the time

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and your ability to bring on more clients,

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it's all impacted by that.

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- Yep, yep, absolutely.

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And it's not even like,

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it's also a little bit
about risk management,

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so it's not just like the dollar signs

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of like how much does it actually cost me

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to deliver a service or to
offboard or onboard somebody.

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It's also a lot about risk management.

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So for example,

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I have clients that I
haven't been working with

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in like a year and a half
and I still have access

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to all of their systems, why?

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Because they never really offboarded me.

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- Ooh, that's something
I hadn't thought about,

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especially in a world where you're working

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more and more with
contractors and it's like,

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you have to have different
processes and systems

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for different types of people as well.

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So whether they're a long term contractor,

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short term contractor, part-time employee,

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full-time employee,

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how they're gonna have access to data

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and management client information.

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Like I know I've seen that
where I'll take over stuff

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and like some employee
they had three years ago

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is still in their system.

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- Exactly, exactly, exactly.

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Yeah and you have to
document that stuff somewhere

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because like when you
bring on a contractor

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to work on like a very isolated project,

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that's pretty easy 'cause it's like, oh,

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I give them access to two softwares.

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I just take it back and we're done.

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But when you bring on somebody like me,

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who kind of touches everything
inside of your business,

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it's very easy to lose track of like

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everything that we've ever
given access to to Cristina.

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- Yeah.

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- So it actually can take literal months

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before you discover that you
actually created a user for me,

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God knows where in like some email system

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that you're not even using anymore.

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- Yeah, I know that some of the stuff

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that you've been setting up for me

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just inside a Click Up
is to have access to that

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have lists of the different
software that we're using,

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have list of our different
SOPs and the status of our SOPs

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and you know, if they need to be updated

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or they're in good shape
and then all the processes

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for doing all of that.

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- Yeah, and who has knowledge
for how to do everything

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because the biggest thing
is when you lose an employee

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is like, you're not just
losing the employee,

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you're losing all of their
knowledge that they've learned.

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And if you don't know what
all of that knowledge is,

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you won't ever be able to fully replace

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and successfully replace that
employee with the new one

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because you're like,

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you don't know what the
new employee should know.

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You don't know what you don't know.

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- Yeah, especially here in the US

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where like the culture
here is to fire people

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at the end of the day on a Friday

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versus some kinda like
two week notice situation

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where you just won't have
the time to, you know,

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get that knowledge out of their head.

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You're not gonna have
time to transition it

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into a new person.

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You're gonna be stuck just
trying to learn it all again,

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or try and fill in the
gap yourself and be like,

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I don't know how they did this

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or what software they were using or.

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- Exactly and that's because most people,

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like even people who have
actually gone through

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the huge effort of documenting
all of their processes,

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they kind of document
everything and then they stop.

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They're like, hey, it's
all documented now.

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I'm done, check mark.

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Where like, they don't treat it

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as a living breathing document
which is what it should be.

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They think like, hey,

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if I documented the process
a year and a half ago

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and I'm hiring a new person today,

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do you really think that
your process has not evolved

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or changed at all since
a year and a half ago?

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'Cause I'm thinking if it
hasn't, it might be a problem.

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Like I would, because business,

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especially in today's environment,

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they change so fast that
to me, in my experience,

00:11:53.070 --> 00:11:56.190
it's very hard to believe
that a process will not change

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at all for a year and a half.

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And if it has changed,

00:11:59.040 --> 00:12:01.290
but if the change hasn't been documented,

00:12:01.290 --> 00:12:03.870
then you're following outdated procedures

00:12:03.870 --> 00:12:06.090
and you're gonna get outdated results.

00:12:06.090 --> 00:12:08.130
- Yep, especially when you
have really smart employees,

00:12:08.130 --> 00:12:08.963
because they're gonna be working

00:12:08.963 --> 00:12:11.130
to be more efficient themselves.

00:12:11.130 --> 00:12:12.440
So it's like smart employees

00:12:12.440 --> 00:12:14.730
and ones that are working remotely right.

00:12:14.730 --> 00:12:16.230
Because they know that, hey, I can,

00:12:16.230 --> 00:12:17.760
like if I get the work done

00:12:17.760 --> 00:12:20.730
and I get it done in half the
time, I can get my time back.

00:12:20.730 --> 00:12:22.890
Most of the time as a remote employee,

00:12:22.890 --> 00:12:24.090
that's just kind of how it works.

00:12:24.090 --> 00:12:25.423
That's how it has to work.

00:12:25.423 --> 00:12:27.390
So I mean, they're gonna be doing things

00:12:27.390 --> 00:12:29.100
and trying to get more and more efficient.

00:12:29.100 --> 00:12:31.950
And then especially when
you grow as a business owner

00:12:31.950 --> 00:12:33.120
and you're just in, like,

00:12:33.120 --> 00:12:35.640
you're more in the sales and
marketing side of things,

00:12:35.640 --> 00:12:38.430
not so much in the actual
delivery and the day to day

00:12:38.430 --> 00:12:39.930
and the nuts and bolts,

00:12:39.930 --> 00:12:41.250
you might even be selling something

00:12:41.250 --> 00:12:43.230
that this isn't how it works anymore.

00:12:43.230 --> 00:12:44.700
Like when you envision the process,

00:12:44.700 --> 00:12:46.680
it was 10 steps and this
employee has figured out

00:12:46.680 --> 00:12:48.300
how to make it go down to five

00:12:48.300 --> 00:12:49.650
and you're selling them on it.

00:12:49.650 --> 00:12:52.834
Like, you know, sales and
reality aren't matching.

00:12:52.834 --> 00:12:55.080
And it makes for a very
disconnected, you know,

00:12:55.080 --> 00:12:57.033
client experience, which is not great.

00:12:58.590 --> 00:12:59.670
- Exactly.

00:12:59.670 --> 00:13:04.670
So, and that's another
thing where I feel like

00:13:04.710 --> 00:13:07.620
a reason why people kind of feel scared

00:13:07.620 --> 00:13:10.470
and tend to kind of like put it off,

00:13:10.470 --> 00:13:11.730
the documenting of systems,

00:13:11.730 --> 00:13:13.890
like they put it off is
because it feels like

00:13:13.890 --> 00:13:18.510
such a gargantuan task
because it feels like

00:13:18.510 --> 00:13:19.796
you have to do it all alone

00:13:19.796 --> 00:13:23.700
and you have to keep it updated all alone.

00:13:23.700 --> 00:13:25.890
But that's actually not true.

00:13:25.890 --> 00:13:29.640
If you are putting
intentional thought into it

00:13:29.640 --> 00:13:32.640
and if you are communicating
your expectations

00:13:32.640 --> 00:13:35.542
out of everybody, to
everybody on your team,

00:13:35.542 --> 00:13:39.420
and if you're really good
at like communicating

00:13:39.420 --> 00:13:40.800
and keeping them accountable,

00:13:40.800 --> 00:13:45.480
you can actually leverage
everybody on your team a lot.

00:13:45.480 --> 00:13:47.161
Because like you just mentioned,

00:13:47.161 --> 00:13:50.760
at some point you are
gonna be quite removed

00:13:50.760 --> 00:13:53.241
from some of these
processes like fulfillment.

00:13:53.241 --> 00:13:56.250
You're not gonna be the
one doing them forever.

00:13:56.250 --> 00:14:00.300
So it's, you are supposed
to lose touch with it.

00:14:00.300 --> 00:14:03.360
But just because you
lost touch doesn't mean

00:14:03.360 --> 00:14:06.690
that it shouldn't be kept up to date.

00:14:06.690 --> 00:14:09.930
It doesn't mean that everybody
should lose touch with it.

00:14:09.930 --> 00:14:12.660
It just means that as you see yourself

00:14:12.660 --> 00:14:14.250
stepping back from it,

00:14:14.250 --> 00:14:17.490
you have to put somebody in your place

00:14:17.490 --> 00:14:20.700
that is now responsible for
keeping that process up to date.

00:14:20.700 --> 00:14:22.461
It doesn't need to be you forever,

00:14:22.461 --> 00:14:25.352
especially if you're not the
one doing the process anymore,

00:14:25.352 --> 00:14:27.630
but somebody should.

00:14:27.630 --> 00:14:30.730
And once in a while, like
once every three months or so,

00:14:30.730 --> 00:14:33.780
you should also take another look at it

00:14:33.780 --> 00:14:36.012
just to make sure like, hey,

00:14:36.012 --> 00:14:39.292
did this person that I delegated
this responsibility to,

00:14:39.292 --> 00:14:43.234
did they actually keep
the process up to date?

00:14:43.234 --> 00:14:45.813
Am I looking at the right thing?

00:14:46.720 --> 00:14:47.730
- Yeah, that's one of the things

00:14:47.730 --> 00:14:51.000
was we started using Guru
to document a lot of ours,

00:14:51.000 --> 00:14:53.310
kind of a combination
of Click Up and Guru.

00:14:53.310 --> 00:14:55.080
Click Ups like the master list,

00:14:55.080 --> 00:14:57.330
which is what you've been
setting up for us lately,

00:14:57.330 --> 00:14:58.800
which is like the master list

00:14:58.800 --> 00:15:00.270
and if things are in good shape or not,

00:15:00.270 --> 00:15:02.940
but then like Guru is actually
assigned to different people

00:15:02.940 --> 00:15:05.760
so we know who the knowledge
expert is and things too.

00:15:05.760 --> 00:15:09.000
And it's made it really easy
to keep everything up to date.

00:15:09.000 --> 00:15:12.090
It's not as bad as what I
thought it was going to be.

00:15:12.090 --> 00:15:14.460
And I mean, it is a little
bit of a gargantuan task

00:15:14.460 --> 00:15:16.650
because like, as you start
documenting processes,

00:15:16.650 --> 00:15:20.040
as you start actually
mapping out, not just like,

00:15:20.040 --> 00:15:22.980
it's kinda like, this is
what is currently happening.

00:15:22.980 --> 00:15:25.800
And then you start looking at
it and you're like, holy crap,

00:15:25.800 --> 00:15:28.830
that's a mess and then you get
like a good thing together.

00:15:28.830 --> 00:15:30.420
So you have to document what is,

00:15:30.420 --> 00:15:33.390
and then look at what makes it better.

00:15:33.390 --> 00:15:35.070
And I mean, just having
your help through that

00:15:35.070 --> 00:15:37.890
has been like, it is a little
bit of a gargantuan thing.

00:15:37.890 --> 00:15:39.120
But when people ask me, like,

00:15:39.120 --> 00:15:41.850
what's the one thing I would
say to myself 15 years ago

00:15:41.850 --> 00:15:42.750
when I started business,

00:15:42.750 --> 00:15:46.470
like that one bit of advice
I would give, processes.

00:15:46.470 --> 00:15:48.270
I don't care if you're like on your own

00:15:48.270 --> 00:15:50.610
or you already have a team,
like just writing down,

00:15:50.610 --> 00:15:52.020
like, hey, when I go to do this,

00:15:52.020 --> 00:15:53.370
I'm not just gonna go do it randomly.

00:15:53.370 --> 00:15:54.930
I'm gonna follow these couple steps.

00:15:54.930 --> 00:15:55.890
If you've got a, you know,

00:15:55.890 --> 00:15:58.509
stack of sticky notes
and stack of index cards,

00:15:58.509 --> 00:16:01.199
just to start doing it because
you start making it better

00:16:01.199 --> 00:16:03.180
when you can see it.

00:16:03.180 --> 00:16:04.650
I mean, that was one of the
biggest things I noticed

00:16:04.650 --> 00:16:07.440
was just having it laid
out in front of me.

00:16:07.440 --> 00:16:10.230
I'm like, oh no, that
wouldn't work really well.

00:16:10.230 --> 00:16:11.910
That's gonna feel weird for the client

00:16:11.910 --> 00:16:13.950
or this is gonna feel
weird for the employee.

00:16:13.950 --> 00:16:17.169
Like let's juggle this and this
and you can move it around.

00:16:17.169 --> 00:16:20.370
- Yeah because when you're
actually in the middle,

00:16:20.370 --> 00:16:23.430
in the weeds of doing it, you don't,

00:16:23.430 --> 00:16:25.260
you can't really think big picture

00:16:25.260 --> 00:16:26.880
and small picture at the same time.

00:16:26.880 --> 00:16:29.070
So if you're actually in
the weeds and doing it,

00:16:29.070 --> 00:16:30.960
you're kind of running on autopilot

00:16:30.960 --> 00:16:33.750
and you're just like doing
the steps as you know them

00:16:33.750 --> 00:16:35.790
as they've been en ingrained in your like

00:16:35.790 --> 00:16:37.500
subconscious or whatever.

00:16:37.500 --> 00:16:40.650
So it's only once you
actually take a step back

00:16:40.650 --> 00:16:42.750
and you start documenting
it and looking at it,

00:16:42.750 --> 00:16:45.330
not from like, I'm doing
this right now perspective,

00:16:45.330 --> 00:16:48.240
but more like, what
does this all look like

00:16:48.240 --> 00:16:50.340
when it's put together and it flows?

00:16:50.340 --> 00:16:52.532
And that's when you begin to see like,

00:16:52.532 --> 00:16:54.930
actually this doesn't make any sense

00:16:54.930 --> 00:16:56.640
or we're missing a step here

00:16:56.640 --> 00:16:59.310
or like we're doing so much busy work here

00:16:59.310 --> 00:17:01.582
that actually doesn't
make any kind of impact,

00:17:01.582 --> 00:17:03.780
anything like that.

00:17:03.780 --> 00:17:07.139
And if I were to piggyback on
something you said earlier,

00:17:07.139 --> 00:17:10.050
there's a common misconception

00:17:10.050 --> 00:17:12.583
that people who are still flying solo,

00:17:12.583 --> 00:17:16.440
like that processes aren't
as important to them

00:17:16.440 --> 00:17:18.120
because you know, they don't have a team.

00:17:18.120 --> 00:17:20.161
They don't need to delegate all of this.

00:17:20.161 --> 00:17:23.490
You know, they're already
doing it themselves

00:17:23.490 --> 00:17:25.633
so they already know how it's done.

00:17:25.633 --> 00:17:30.420
Well, if you're never planning
to scale a business ever,

00:17:30.420 --> 00:17:32.940
and you're planning to stay solo forever,

00:17:32.940 --> 00:17:35.910
then that's one thing.

00:17:35.910 --> 00:17:40.560
But the number one reason
why solo entrepreneurs

00:17:40.560 --> 00:17:43.170
have trouble hiring and bringing on people

00:17:43.170 --> 00:17:45.567
to help them with things
and scaling like that

00:17:45.567 --> 00:17:48.450
is because you're trying
to bring in somebody

00:17:48.450 --> 00:17:50.054
and you're trying to tell them to do a job

00:17:50.054 --> 00:17:53.880
that you don't have documented anywhere.

00:17:53.880 --> 00:17:56.730
And you're trying to feed
it to them from memory.

00:17:56.730 --> 00:18:00.335
And you're delegating by
abdication instead of by actually

00:18:00.335 --> 00:18:02.820
teaching them how to do the thing.

00:18:02.820 --> 00:18:06.180
And then it ends up, you end
up seeing that, oh my God,

00:18:06.180 --> 00:18:09.810
it's taking me four months
to teach this person

00:18:09.810 --> 00:18:11.760
how everything works in my business.

00:18:11.760 --> 00:18:13.050
And by the end of the four months,

00:18:13.050 --> 00:18:15.270
they're still not doing the tasks

00:18:15.270 --> 00:18:17.280
as well as I would do them myself.

00:18:17.280 --> 00:18:20.700
It would still take me less to
do them than it would take me

00:18:20.700 --> 00:18:24.300
to explain you, to explain
to the person how to do them.

00:18:24.300 --> 00:18:26.490
So like, is it even worth my time

00:18:26.490 --> 00:18:29.160
trying to hiring people
'cause they're not working out

00:18:29.160 --> 00:18:32.984
when actually it's all a process problem.

00:18:32.984 --> 00:18:35.100
- Well I mean, even as a solo printer,

00:18:35.100 --> 00:18:37.650
say you're working like 50 hours a week.

00:18:37.650 --> 00:18:40.560
If documenting your processes
makes it just like that much

00:18:40.560 --> 00:18:42.930
faster for you to get through
it with fewer mistakes,

00:18:42.930 --> 00:18:45.840
like say it made it like 5% faster.

00:18:45.840 --> 00:18:47.355
You just saved 5% of your time.

00:18:47.355 --> 00:18:50.532
You got two and a half
hours back each week.

00:18:50.532 --> 00:18:53.010
Like, I mean, that's, it's not small.

00:18:53.010 --> 00:18:54.510
Like we're constantly looking for, hey,

00:18:54.510 --> 00:18:57.240
I don't have enough time or
I can't get the things done

00:18:57.240 --> 00:19:00.000
or how do I grow and scale my business

00:19:00.000 --> 00:19:01.920
without having to hire more people?

00:19:01.920 --> 00:19:03.390
It's like, well, processes.

00:19:03.390 --> 00:19:05.790
It really does help 'cause I
mean, I can't even tell you,

00:19:05.790 --> 00:19:08.070
like I started running
around and doing my own

00:19:08.070 --> 00:19:10.020
video marketing a little bit by myself

00:19:10.020 --> 00:19:12.060
because I got challenged to do it.

00:19:12.060 --> 00:19:14.177
And it's one of the things
that doesn't have a process

00:19:14.177 --> 00:19:16.620
'cause I'm just doing it.

00:19:16.620 --> 00:19:19.619
And I feel like every time I
have went to publish my videos,

00:19:19.619 --> 00:19:22.620
it's like, oh crap, I forgot
about that social platform

00:19:22.620 --> 00:19:24.260
or, oh crap, I forgot
about posting some stuff

00:19:24.260 --> 00:19:25.350
in my Facebook group.

00:19:25.350 --> 00:19:26.700
Or like, well, dang it.

00:19:26.700 --> 00:19:28.230
Holy crap.

00:19:28.230 --> 00:19:29.063
And it's like,

00:19:29.063 --> 00:19:30.848
and I've been doing just
from one day to the next,

00:19:30.848 --> 00:19:33.090
like I've been doing videos
consistently now for,

00:19:33.090 --> 00:19:35.400
I don't know what, like maybe
a week, something like that,

00:19:35.400 --> 00:19:36.360
putting 'em out.

00:19:36.360 --> 00:19:38.820
I have missed one of the
places I needed to put them

00:19:38.820 --> 00:19:40.500
every single time I've
done it and I'm like, okay,

00:19:40.500 --> 00:19:41.380
I need to sit down and document this.

00:19:41.380 --> 00:19:43.080
I was just thinking that earlier today,

00:19:43.080 --> 00:19:46.320
'cause I just published videos
earlier today and I was like,

00:19:46.320 --> 00:19:47.700
some of them to save myself time,

00:19:47.700 --> 00:19:49.890
I went and like published
all of them on YouTube.

00:19:49.890 --> 00:19:50.723
So those are there.

00:19:50.723 --> 00:19:52.230
I scheduled them all in a Facebook group,

00:19:52.230 --> 00:19:55.017
but I can't schedule 'em for
Instagram and like TikTok.

00:19:55.017 --> 00:19:57.903
So I'm like, oh crap.

00:19:58.770 --> 00:19:59.645
So it's like just that one little bit

00:19:59.645 --> 00:20:01.770
of my business right now
that doesn't have a process

00:20:01.770 --> 00:20:02.730
and I'm feeling the pain

00:20:02.730 --> 00:20:03.960
'cause I'm trying to do it by myself

00:20:03.960 --> 00:20:07.020
and just have fun with it
while I'm trying to establish

00:20:07.020 --> 00:20:08.832
a process and figure out
what I even wanna do.

00:20:08.832 --> 00:20:10.899
And it's, I'm feeling it.

00:20:10.899 --> 00:20:14.079
- Yeah, once you establish the process,

00:20:14.079 --> 00:20:17.490
the next step would be to
see which of these steps

00:20:17.490 --> 00:20:22.029
could you automate because as
much as we try to be perfect,

00:20:22.029 --> 00:20:26.340
if the step is repeatable enough
and it's consistent enough,

00:20:26.340 --> 00:20:29.430
there's a good chance
that you could delegate it

00:20:29.430 --> 00:20:30.450
to a software.

00:20:30.450 --> 00:20:32.449
And if it's delegated to software,

00:20:32.449 --> 00:20:35.900
you're guaranteed to
have it done every time

00:20:35.900 --> 00:20:37.980
and the same way every time.

00:20:37.980 --> 00:20:40.350
So you're guaranteed
in an identical output.

00:20:40.350 --> 00:20:41.640
So.

00:20:41.640 --> 00:20:43.620
- Yeah, definitely something
I'll have to talk with you

00:20:43.620 --> 00:20:48.570
about pretty soon 'cause I'm
starting to get organized

00:20:48.570 --> 00:20:49.787
and have a backlog of videos

00:20:49.787 --> 00:20:52.740
and I gotta get like a calendar together

00:20:52.740 --> 00:20:54.229
and a publishing system together

00:20:54.229 --> 00:20:57.510
and an assistant, like give
my assistant working on it

00:20:57.510 --> 00:21:00.150
so I'm not doing it
all by myself and yeah,

00:21:00.150 --> 00:21:01.230
we're hitting that point with it.

00:21:01.230 --> 00:21:02.820
But I think some of that is just,

00:21:02.820 --> 00:21:05.190
is so crucial and I know
automations and software,

00:21:05.190 --> 00:21:07.110
that's one of the things
you're very knowledgeable on.

00:21:07.110 --> 00:21:08.610
Like you've been pretty
good at like looking at

00:21:08.610 --> 00:21:11.142
all the different platforms
and how can we make them all,

00:21:11.142 --> 00:21:13.302
you know, play together
so we're not looking

00:21:13.302 --> 00:21:15.750
at a bunch of different places.

00:21:15.750 --> 00:21:17.940
I just wanna, like what
are some of the ones

00:21:17.940 --> 00:21:18.905
that you're knowledgeable about

00:21:18.905 --> 00:21:20.040
'cause I know people are always looking

00:21:20.040 --> 00:21:22.200
for experts in various things.

00:21:22.200 --> 00:21:24.180
So just rattle off a list of like

00:21:24.180 --> 00:21:25.560
all different software you work.

00:21:25.560 --> 00:21:28.020
- Just a list of softwares and tools,

00:21:28.020 --> 00:21:28.853
just, just like.

00:21:28.853 --> 00:21:30.660
- Let's go with it 'cause if
somebody's using one of 'em

00:21:30.660 --> 00:21:32.670
and they're not sure if
they're using it correctly,

00:21:32.670 --> 00:21:34.950
not sure if it's got
the data that they need

00:21:34.950 --> 00:21:37.170
or need to connect it or I mean like,

00:21:37.170 --> 00:21:40.020
you've made all of my software
talk together, it's crazy.

00:21:41.010 --> 00:21:41.970
- Okay.

00:21:41.970 --> 00:21:46.950
Well I've worked with a lot of
CRMs just by the byproduct of

00:21:46.950 --> 00:21:48.960
working with businesses
who are doing sales.

00:21:48.960 --> 00:21:51.186
You end up working with a lot of CRMs.

00:21:51.186 --> 00:21:55.590
One of my favorite ones for
me right now is GoHighLevel,

00:21:55.590 --> 00:21:59.340
but I've worked with
Pipedrive, with ActiveCampaign,

00:21:59.340 --> 00:22:03.000
with Miller Light, with a
little bit with HubSpot.

00:22:03.000 --> 00:22:06.390
So hodgepodge of all of
the CRMs in existence,

00:22:06.390 --> 00:22:08.070
a lot of schedulers of course,

00:22:08.070 --> 00:22:10.650
because everything happens
virtually nowadays with meetings.

00:22:10.650 --> 00:22:13.907
So Calendly, ScheduleOnce,

00:22:13.907 --> 00:22:18.450
all of the schedulers
in the world, what else?

00:22:18.450 --> 00:22:20.340
A lot of automation tools of course.

00:22:20.340 --> 00:22:24.390
So like Zapier, Integromat,
stuff like that.

00:22:24.390 --> 00:22:29.390
And a lot of like most of
the software that you end up

00:22:29.400 --> 00:22:34.400
working with has some level of
internal automation possible.

00:22:34.507 --> 00:22:38.379
So one advice that I
always give people is like,

00:22:38.379 --> 00:22:43.379
don't immediately go to something
like Integromat or Zapier.

00:22:44.040 --> 00:22:47.285
See if your software can
internally handle an automation

00:22:47.285 --> 00:22:51.240
that you wanna do because
it's gonna be a lot less buggy

00:22:51.240 --> 00:22:53.370
if it can handle it internally
than if you have to.

00:22:53.370 --> 00:22:56.730
- Like Thrive, Thrive Automator built in

00:22:56.730 --> 00:22:58.290
is a good example of that one.

00:22:58.290 --> 00:22:59.670
- Exactly, exactly.

00:22:59.670 --> 00:23:04.670
GoHighLevel has built in
automation tool, Click Up does

00:23:04.830 --> 00:23:07.380
and Click Up is actually another
one of my favorite tools.

00:23:07.380 --> 00:23:12.000
I've worked with dozens of
project management softwares

00:23:12.000 --> 00:23:14.820
and out of all of them
Click Up is the only one

00:23:14.820 --> 00:23:17.247
that I would actually recommend.

00:23:17.247 --> 00:23:22.247
What else, let's see, a lot
of content repurposing tools.

00:23:24.210 --> 00:23:28.740
So I've worked with like Otter.aiI
to handle my transcripts.

00:23:28.740 --> 00:23:32.400
I've worked with, what was it called?

00:23:32.400 --> 00:23:34.080
Similar to Riverside,

00:23:34.080 --> 00:23:37.710
like a Restream.io for that one,

00:23:37.710 --> 00:23:39.866
you know why I liked Restream.io,

00:23:39.866 --> 00:23:43.735
because I am a little bit camera shy,

00:23:43.735 --> 00:23:47.880
but I did wanna take advantage of the fact

00:23:47.880 --> 00:23:50.970
that the Facebook algorithm
and YouTube algorithm

00:23:50.970 --> 00:23:53.994
and pretty much all the social
media algorithms everywhere,

00:23:53.994 --> 00:23:56.850
they favor live streams.

00:23:56.850 --> 00:23:59.100
So they favor live videos,

00:23:59.100 --> 00:24:02.760
but I never really felt
quite a hundred percent

00:24:02.760 --> 00:24:06.060
comfortable enough to
actually be live on video.

00:24:06.060 --> 00:24:08.580
And I'm like, what happens
if I'm gonna stumble?

00:24:08.580 --> 00:24:09.690
What happens if people see

00:24:09.690 --> 00:24:11.876
that I'm less than
absolutely fucking perfect?

00:24:11.876 --> 00:24:16.876
Or if I say fucking on a
call for example, right.

00:24:17.430 --> 00:24:20.040
Well, the reason why I love Restream.io

00:24:20.040 --> 00:24:23.130
is because it allows me to
take a pre-recorded video

00:24:23.130 --> 00:24:25.500
and stream it as live as if I was live.

00:24:25.500 --> 00:24:27.600
So if I'm doing a good
enough job on the video

00:24:27.600 --> 00:24:30.480
and I can pre-edit that
and do whatever fancy stuff

00:24:30.480 --> 00:24:31.611
I wanna do with it,

00:24:31.611 --> 00:24:34.290
then I can still take full advantage

00:24:34.290 --> 00:24:36.871
of the Facebook algorithm
and give it the best chance

00:24:36.871 --> 00:24:40.350
it has to like go out into the world

00:24:40.350 --> 00:24:44.133
and be seen by people
and you know, do things.

00:24:44.133 --> 00:24:44.966
- That's a neat idea.

00:24:44.966 --> 00:24:47.643
I haven't thought about that
too much, but I like that.

00:24:48.510 --> 00:24:50.400
- Yeah, so I actually automated

00:24:50.400 --> 00:24:54.330
my entire content repurposing workflow

00:24:54.330 --> 00:24:55.440
back when I was doing videos.

00:24:55.440 --> 00:24:57.420
So that was last year.

00:24:57.420 --> 00:25:02.420
So that the only thing that I
had to do was record a video,

00:25:02.550 --> 00:25:05.760
put it in a specific
folder in a Google drive

00:25:05.760 --> 00:25:09.210
and everything would kind
of trigger from there.

00:25:09.210 --> 00:25:13.500
So I had automations that
saw when something was added,

00:25:13.500 --> 00:25:15.690
like a raw file was added in into that.

00:25:15.690 --> 00:25:18.644
It would notify my video editor
and create a task for him

00:25:18.644 --> 00:25:20.853
to edit the videos.

00:25:20.853 --> 00:25:24.341
The task would tell him where
to upload the final files.

00:25:24.341 --> 00:25:26.610
Once the final files were uploaded

00:25:26.610 --> 00:25:28.350
into that second location,

00:25:28.350 --> 00:25:31.950
then my social media would
pick it up and be like,

00:25:31.950 --> 00:25:35.070
hey, there's this video
here that just appeared,

00:25:35.070 --> 00:25:37.214
let's publish it on
Facebook and on YouTube

00:25:37.214 --> 00:25:39.690
and on blah, blah, blah, blah, blah, blah.

00:25:39.690 --> 00:25:42.330
And then Otter would see
it and do the transcript.

00:25:42.330 --> 00:25:45.000
And then it would send me the transcript

00:25:45.000 --> 00:25:48.000
and I could be like, okay,
let's modify this, this and this

00:25:48.000 --> 00:25:49.650
and then put it out as a blog post.

00:25:49.650 --> 00:25:52.050
So it was all beautiful and automated.

00:25:52.050 --> 00:25:54.500
And then I stopped putting
out content of course.

00:25:56.621 --> 00:25:58.890
- Oh, that's always how it goes.

00:25:58.890 --> 00:25:59.723
That is always.

00:25:59.723 --> 00:26:01.080
- We each have our challenges.

00:26:01.080 --> 00:26:05.820
Like I put out content for
like a month or two months

00:26:05.820 --> 00:26:07.830
because I was excited about the process.

00:26:07.830 --> 00:26:10.170
And as soon as I started
putting out the content,

00:26:10.170 --> 00:26:13.080
like my first, because that's
how I think I would of course,

00:26:13.080 --> 00:26:16.260
like how do I make this process
as streamlined as possible?

00:26:16.260 --> 00:26:17.580
Is it a process I'm gonna do forever?

00:26:17.580 --> 00:26:18.420
I don't care.

00:26:18.420 --> 00:26:21.690
I'm gonna streamline it right
now and automate it right now.

00:26:21.690 --> 00:26:25.140
I don't care if it's something
that I'm gonna like twice.

00:26:25.140 --> 00:26:26.310
- It's better than the rest of us.

00:26:26.310 --> 00:26:28.230
The rest us run around acting like idiots

00:26:28.230 --> 00:26:30.300
putting stuff together only to, you know,

00:26:30.300 --> 00:26:32.430
realize later that it's all off the rails

00:26:32.430 --> 00:26:34.560
and then trying to pull it back.

00:26:34.560 --> 00:26:35.400
So I love it,

00:26:35.400 --> 00:26:38.400
I know another ones you were
doing Google Data Studio,

00:26:38.400 --> 00:26:40.260
which is the one you did
the dashboards on for me.

00:26:40.260 --> 00:26:42.720
So that was another one
I was trying to think of

00:26:42.720 --> 00:26:44.719
where you've touch for me
'cause I know I have a ton.

00:26:44.719 --> 00:26:47.160
You've done things with like Thrive Themes

00:26:47.160 --> 00:26:49.740
and Thrive Quiz Builder
and Thrive Automator.

00:26:49.740 --> 00:26:52.350
And we've used Miro for MI.

00:26:52.350 --> 00:26:53.183
- Now, oh my God, Miro.

00:26:53.183 --> 00:26:55.127
Why did I forget to mention Miro?

00:26:55.127 --> 00:26:57.840
Actually you are the one
who introduced me to Miro

00:26:57.840 --> 00:27:00.150
and I have fallen in, so in love with it,

00:27:00.150 --> 00:27:03.090
that actually I feel like I run 60%

00:27:03.090 --> 00:27:06.883
of my business off of Miro and Click Up.

00:27:06.883 --> 00:27:08.820
Actually, no, off of Miro.

00:27:08.820 --> 00:27:12.510
Miro and Click Up make up
like 90% of my business

00:27:12.510 --> 00:27:14.160
with like 10% being automation

00:27:14.160 --> 00:27:16.440
and like Zapier and Integromat.

00:27:16.440 --> 00:27:19.726
- Yeah, little bit of GoHighLevel
for some of the stuff.

00:27:19.726 --> 00:27:21.180
- Yeah, yeah, yeah.

00:27:21.180 --> 00:27:23.130
- Yeah its like, I'm
basically the same thing.

00:27:23.130 --> 00:27:27.030
Now it's like High Level, Click Up, Miro

00:27:27.030 --> 00:27:28.632
and then like WordPress with Thrive Themes

00:27:28.632 --> 00:27:31.290
and all of their suite of plugins.

00:27:31.290 --> 00:27:33.420
Like Thrive Themes is not just themes.

00:27:33.420 --> 00:27:35.580
It's all their other stuff, but yeah.

00:27:35.580 --> 00:27:37.893
- All the other stuff, exactly, yeah.

00:27:38.970 --> 00:27:39.803
Let's see, what else?

00:27:39.803 --> 00:27:41.373
Other tools, other tools.

00:27:43.198 --> 00:27:44.031
- Slack.

00:27:44.031 --> 00:27:46.097
- Well, we use Slack for messaging.

00:27:46.097 --> 00:27:48.960
- Slack, yeah, that's actually another one

00:27:48.960 --> 00:27:51.330
that's really cool is

00:27:51.330 --> 00:27:54.270
we centralized all of the notifications

00:27:54.270 --> 00:27:56.340
so that instead of, you know,

00:27:56.340 --> 00:27:57.810
having to check your scheduler

00:27:57.810 --> 00:27:59.490
to see if somebody scheduled a call

00:27:59.490 --> 00:28:01.470
or look for an email notification

00:28:01.470 --> 00:28:03.896
when a lead has gone
through and stuff like that,

00:28:03.896 --> 00:28:07.025
we actually centralized
all of your notifications

00:28:07.025 --> 00:28:09.390
in your Slack channel.

00:28:09.390 --> 00:28:11.400
Like we created different Slack channels

00:28:11.400 --> 00:28:13.065
for different types of notifications.

00:28:13.065 --> 00:28:17.490
So that for, you know, key
things that we wanna track

00:28:17.490 --> 00:28:22.490
so like booked calls, lead,
new leads, sales, invoices,

00:28:23.640 --> 00:28:26.040
getting paid, stuff like that.

00:28:26.040 --> 00:28:27.600
- Even Facebook messenger,

00:28:27.600 --> 00:28:30.210
which like I am notorious for not noticing

00:28:30.210 --> 00:28:32.659
that I have new messages
on Facebook messenger

00:28:32.659 --> 00:28:34.200
for like on the business,

00:28:34.200 --> 00:28:35.220
whenever they send messages

00:28:35.220 --> 00:28:37.410
to the business like Facebook page,

00:28:37.410 --> 00:28:40.126
I miss those like
probably 90% of the time.

00:28:40.126 --> 00:28:42.480
One of those came into
my Slack the other day

00:28:42.480 --> 00:28:45.633
and when I caught it and
it was like, oh yay, cool.

00:28:45.633 --> 00:28:46.470
That was so cool.

00:28:46.470 --> 00:28:47.850
Sorry, I had to mention that one,

00:28:47.850 --> 00:28:49.200
that got me really excited.

00:28:50.619 --> 00:28:52.350
- Nice.

00:28:52.350 --> 00:28:54.360
- Yeah I miss those
like almost every time.

00:28:54.360 --> 00:28:56.040
I had some that it was like a year later

00:28:56.040 --> 00:28:58.710
I noticed them like that's how bad I am.

00:28:58.710 --> 00:29:00.190
The messages that come
in the business page.

00:29:00.190 --> 00:29:03.120
- Facebook doesn't really
do a good job of sending me

00:29:03.120 --> 00:29:04.770
notifications about them.

00:29:04.770 --> 00:29:06.720
- No, it does okay for like personal

00:29:06.720 --> 00:29:08.460
'cause like I'm in
personal Facebook messenger

00:29:08.460 --> 00:29:09.450
talking to people all the time.

00:29:09.450 --> 00:29:12.180
But like for the company
for like Sparkativ,

00:29:12.180 --> 00:29:13.896
I don't see those most of the time.

00:29:13.896 --> 00:29:17.850
It came into Slack and it was like, hi,

00:29:17.850 --> 00:29:19.500
that is cool.

00:29:19.500 --> 00:29:22.860
Yay, and I got, I was so
excited about that happening.

00:29:22.860 --> 00:29:24.990
It's like, 'cause it's all, I
mean you centralized it all.

00:29:24.990 --> 00:29:26.460
So it's all over there.

00:29:26.460 --> 00:29:31.050
So it's like, I live in
Slack and Click Up and yeah,

00:29:31.050 --> 00:29:33.330
everything happens in Slack and Click Up

00:29:33.330 --> 00:29:35.130
and we all have little
dashboards in Click Up

00:29:35.130 --> 00:29:36.510
to see exactly what's going on.

00:29:36.510 --> 00:29:38.851
And then we have the, like you
can embed all the other stuff

00:29:38.851 --> 00:29:39.740
into Click Up.

00:29:39.740 --> 00:29:41.460
So like Google Data
Studio, things like that,

00:29:41.460 --> 00:29:42.990
I think can even be embedded into there.

00:29:42.990 --> 00:29:44.440
So you just kinda live there.

00:29:46.200 --> 00:29:47.033
But yeah.

00:29:47.033 --> 00:29:50.140
- But it looks so slow that I
don't wanna, full disclosure,

00:29:52.860 --> 00:29:55.200
the more data you have
the slower it'll move.

00:29:55.200 --> 00:29:57.314
- So well true.

00:29:57.314 --> 00:29:58.147
All right.

00:29:58.147 --> 00:30:00.210
Well I know I have picked
brain for all kinds of stuff

00:30:00.210 --> 00:30:02.070
on why processes are so important.

00:30:02.070 --> 00:30:04.770
So like if somebody needs
help with processes, okay,

00:30:04.770 --> 00:30:07.417
I worded that wrong, not
if someone needs help,

00:30:07.417 --> 00:30:11.670
when someone finally
realizes that they need help,

00:30:11.670 --> 00:30:14.438
not as if and they wanna
get in touch with you,

00:30:14.438 --> 00:30:15.775
where do they find you?

00:30:15.775 --> 00:30:18.368
What does working with you look like?

00:30:18.368 --> 00:30:23.368
- Well, I have a website
it's called beeproductive.eu.

00:30:23.790 --> 00:30:26.957
So if you wanna find
out more about what I do

00:30:26.957 --> 00:30:30.420
and what all the options
and stuff like that,

00:30:30.420 --> 00:30:31.983
you can head out there, but.

00:30:32.879 --> 00:30:37.110
- And it's B E E, B E E productive.eu.

00:30:37.110 --> 00:30:38.880
Like the bumblebee.

00:30:38.880 --> 00:30:42.000
- Thank you indeed.

00:30:42.000 --> 00:30:43.170
But the easiest way,

00:30:43.170 --> 00:30:47.130
like I feel like there's two
ways people can work with me.

00:30:47.130 --> 00:30:50.400
If you are one of those people who kind of

00:30:50.400 --> 00:30:55.230
likes to get involved and
likes to work in the trenches

00:30:55.230 --> 00:30:57.750
and likes to know how everything works

00:30:57.750 --> 00:31:00.510
and likes knowing how to do everything,

00:31:00.510 --> 00:31:03.642
then my sting operation membership

00:31:03.642 --> 00:31:06.638
might actually be a good option for you

00:31:06.638 --> 00:31:10.440
because you get access to me

00:31:10.440 --> 00:31:12.870
and you're able to pick
my brain with any question

00:31:12.870 --> 00:31:15.412
and we can shoot looms back and forth.

00:31:15.412 --> 00:31:18.390
And like, I can give
you feedback and advice

00:31:18.390 --> 00:31:21.960
and you get a heckton
of different templates

00:31:21.960 --> 00:31:23.294
for processes, automation,

00:31:23.294 --> 00:31:25.440
standard operating procedures.

00:31:25.440 --> 00:31:28.290
So if you're just starting out

00:31:28.290 --> 00:31:31.740
and you don't wanna
start off a blank slate,

00:31:31.740 --> 00:31:33.960
you kind of wanna see what people do

00:31:33.960 --> 00:31:37.506
and what kind of things are
already available out there,

00:31:37.506 --> 00:31:40.470
this might go be a good option for you.

00:31:40.470 --> 00:31:44.235
Whereas if your more like
Cristina, who's like,

00:31:44.235 --> 00:31:47.010
I just want somebody to do my homework.

00:31:47.010 --> 00:31:49.367
Please do my homework for me.

00:31:49.367 --> 00:31:50.867
- I never do that.

00:31:53.666 --> 00:31:54.917
- I know, then you can head out there

00:31:58.301 --> 00:32:01.470
and you can book a clarity call with me

00:32:01.470 --> 00:32:05.853
and we can talk about
doing some one-on-one work,

00:32:07.140 --> 00:32:08.730
getting some projects together.

00:32:08.730 --> 00:32:11.580
So I'm available for
implementation work as well.

00:32:11.580 --> 00:32:13.920
- That is awesome, and I
would highly encourage people

00:32:13.920 --> 00:32:15.360
to go look at both of those.

00:32:15.360 --> 00:32:17.280
Like being able to either pick your brain

00:32:17.280 --> 00:32:18.482
or get your help one on one.

00:32:18.482 --> 00:32:21.390
I obviously love the one-on-one option

00:32:21.390 --> 00:32:23.172
because it's like having
you all over everything

00:32:23.172 --> 00:32:26.391
in my business, fixing it all
and making it all work great.

00:32:26.391 --> 00:32:29.730
It's like, I was one of the
only people that I've talked to.

00:32:29.730 --> 00:32:32.490
I went out town for a week y'all to Austin

00:32:32.490 --> 00:32:35.340
and I came back and I
didn't have anything else

00:32:35.340 --> 00:32:36.173
on my to-do list.

00:32:36.173 --> 00:32:37.563
It was nothing else big that needed done

00:32:37.563 --> 00:32:40.440
because we fixed a lot of
my systems and processes

00:32:40.440 --> 00:32:42.360
and we were able to
delegate all that stuff off.

00:32:42.360 --> 00:32:45.210
And my team was able to
handle everything completely

00:32:45.210 --> 00:32:46.200
while I was gone.

00:32:46.200 --> 00:32:47.550
The only thing I was responsible for

00:32:47.550 --> 00:32:49.530
was marketing and sales
and I was doing that

00:32:49.530 --> 00:32:50.785
while I was out of town

00:32:50.785 --> 00:32:53.820
so I didn't come back
to a massive to-do list.

00:32:53.820 --> 00:32:54.653
It was all handled.

00:32:54.653 --> 00:32:55.486
Everybody else is like, oh,

00:32:55.486 --> 00:32:57.360
I'm trying to make up for
last week and this week.

00:32:57.360 --> 00:32:58.200
And I'm so stressed.

00:32:58.200 --> 00:33:02.490
And I'm like, I'm just going
about life as usual, y'all.

00:33:02.490 --> 00:33:03.323
Good luck.

00:33:03.323 --> 00:33:05.460
So I like that option.

00:33:05.460 --> 00:33:07.200
Obviously there's very limited slots

00:33:07.200 --> 00:33:08.730
to work with her in that capacity

00:33:08.730 --> 00:33:11.520
and I have one of those slots right now

00:33:11.520 --> 00:33:14.730
and I'm not, but yeah,
really great option.

00:33:14.730 --> 00:33:16.315
And the membership being
able to just pick her brain

00:33:16.315 --> 00:33:18.990
and just like get access
to all those resources

00:33:18.990 --> 00:33:20.970
and like get your questions answered

00:33:20.970 --> 00:33:22.495
so you're not running off
doing something stupid

00:33:22.495 --> 00:33:26.760
is so important, so, so important.

00:33:26.760 --> 00:33:29.310
That's how I started with
Cristina was just pestering her

00:33:29.310 --> 00:33:32.470
and asking questions and it was helpful.

00:33:32.470 --> 00:33:34.710
So yeah, highly recommend all those.

00:33:34.710 --> 00:33:36.660
I'll make sure those links
are somewhere around here.

00:33:36.660 --> 00:33:38.790
And thank you so much
for coming on Cristina

00:33:38.790 --> 00:33:40.440
and sharing so much of your advice today.

00:33:40.440 --> 00:33:41.281
This has been amazing.

00:33:41.281 --> 00:33:43.200
- You're very welcome.

00:33:43.200 --> 00:33:45.562
And thank you very much for
having me and meet Luna.

00:33:45.562 --> 00:33:49.650
- Yeah, puppy has been
walking around the whole time

00:33:49.650 --> 00:33:50.730
wanting on the show.

00:33:50.730 --> 00:33:53.400
- Yes, yes, she has.

00:33:53.400 --> 00:33:55.290
She's wondering where her brothers are.

00:33:55.290 --> 00:33:57.147
- Ah, there we go.

00:33:57.147 --> 00:33:59.430
All right, well, entrepreneurs,

00:33:59.430 --> 00:34:00.263
this is your call to take action,

00:34:00.263 --> 00:34:03.780
head over to ETAtoday.zone and
learn how to build a business

00:34:03.780 --> 00:34:04.920
that enables your lifestyle

00:34:04.920 --> 00:34:06.450
instead of taking over your life.

00:34:06.450 --> 00:34:09.090
Until next time, bye.

00:34:09.090 --> 00:34:09.923
- Toodle loo.

00:34:11.123 --> 00:34:13.706
(upbeat music)